Proactive Customer Service: Transforming Your Customer Service Department Into a Profit Center
Type
Book
Authors
ISBN 10
0814403727
ISBN 13
9780814403723
Category
Unknown
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Publication Year
1997
Publisher
Pages
212 P.
Subject
Marketing
Abstract
Pro-active Customer Services explains how to build relationship, ask questions, gather information, and guide the customer towards a sale. To achieve long-term success, companies must focus on their customers, therefore this book is a guide to providing the kind of sales and services today's customers expect. Eleven chapters are covered and gives you the skills and the knowledge to put that latent power into full-blown action.
Description
Includes figures and index
Number of Copies
9
