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  Title Copies
Customer Winback: How to Recapture Lost Customers--And Keep Them Loyal 
Year: 2001 
ISBN: 0787946672 
ISBN 13: 9780787946678 
Call No: 658.812
GRI
 
Marketing Management 
Edition: 11th ed. 
Year: 2002 
ISBN 13: 9780130336293 
Call No: 658.8 KOT 
Understanding Customers, Second Edition (Marketing Series: Student) 
Edition: Second edition 
Year: 1997 
ISBN: 0750623225 
ISBN 13: 9780750623223 
Call No: 658.812
RIC