Service Management
Type
Book
Authors
ISBN 10
0071214577
Category
Publication Year
2004
Publisher
McGraw-Hill, United States
Pages
587p.
Subject
Management
Abstract
The textbook is divided into five parts. part one is about understanding services and it covers three chapters from chapter 1 to 3. part two is about Designing the service Enterprise and it covers from chapter 4 to 9. Part three is about Managing Service Operations and it covers from chapter 10 to 14. The fourth chapter is about Toward-World-Class Service and covers chapter 15 and 16. The last part is Quantitative Models for services Management and it covers chapter 17 and 18
Description
Includes Appendix, Index, Tables, Pictures, and Illustration
Number of Copies
1
